Archive for 'Business Management'
Coaching Circles Can Help Organisations Develop And Retain Top Talent
New research shows that Coaching Circles can impart valuable business and management skills more cost effectively than conventional training programmes. Research from the Centre for Coaching at the UCT Graduate School of Business (GSB) is demonstrating that Coaching Circles – a relatively new coaching training technique – may be a cost-effective solution to develop and [...]
In A Time-Poor World, Deal With Delays, Kill The Queues
The single most-cited source of frustration for customers is delays and long queues. Your company needs to take this seriously because when customers are kept waiting patience turns to frustration very quickly – and they then start looking for other things that have gone wrong. Waiting customers, in their frustration, may make a scene, exaggerating [...]
The Balancing Act Of Localisation
Finding the point where cost and reach intersect. On entering new territories, companies are confronted with the need for localising their offering, literature or even brands, to maximise their reach. But how far can they go to accommodate marginal languages while still making a decent return on investment (ROI)? Inverse calculation The ROI calculation involves an [...]
Getting Into The Swing Of POPI
Keeping track of the latest version of impending legislation as it makes its way through the South African parliamentary system can be a nigh on impossible task. So prepping your business for upcoming law – such as the Protection of Personal Information (POPI) Bill – can be a challenging and stop-start affair. Over the last [...]
Cape Town Workshop Deals With Employee Empowerment
Consider what you might be able to achieve if all the employees in your business had the necessary access to information, knowledge and skills to identify opportunities for improvement and make the best decisions for the overall business every single day. Putting power into the hands of staff members not only makes for a more [...]
Supply Chain Management And Operations Management: What’s The Difference?
Supply Chain Management and Operations Management are two terms that are often, and easily, confused. Supply Chain Management is concerned with strategic choices, sharing of information and resources, coordination of logistics, and capacity to optimise the cost-effective creation of value along a supply chain. Operations Management, on the other hand, covers the activities, decisions and [...]
Social Media: An Essential Tool For Internal Communication
Social media is becoming more and more pervasive and has already been entrenched as a tool for external marketing. But what about internal communication? New research shows it might be groundbreaking there as well. Harnessing social media for business purposes has been firmly embraced by the savviest companies, and recent research shows that lately, the [...]
The Best Of Both Worlds
How computer-aided translation combines human judgment with the efficiency of computers. When expanding into new territories, companies embark on a journey of localisation of their offering that in many cases involves translation of corporate materials such as product manuals, advertising or even brand names. Invariably, they come before a choice – do we use human [...]
How Do You Create A Great Shopping Experience?
My little three-year-old recently wanted to be sick while shopping at a grocery store, and the store assistant quickly escorted her to the staff toilets, and waited there while he finished “just to make sure he was okay.” The employee said it was trained into them to always remain with customers until all problems are [...]
Advice For The Common Entrepreneur: Ramblings From The Edge
With the economy struggling to find its way back, the business owner has been forced to be creative; not only in generating new customers but also in how to handle increased taxes, shortages on products and services and a general mistrust of the future. All this makes future plans and growth decision nearly impossible. Times [...]
