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Digital Customer Service: When Technology Misses The Human Element.
In a world where all people really want to do is look after themselves, individuals and companies that break the mold by caring or excelling in service will get noticed. One of the first jobs I had was working in a sporting shop. We had a section called customer care. It was the refunds and [...]
Digital Customer Care: Are You Listening?
When it comes to digital, Customer Service Excellence is in huge demand. With the instant nature of the world we live in that includes Twitter, Facebook and the like, consumers have a permanent mouthpiece to sprout information and commentary about your business. As the old saying goes, “It takes months to gain a customer and [...]
