Disgruntled Hyundai Customer
by Shane on 27/07/07 at 9:11 am
17 comments
My brother and sister in-law spotted this sign while spending a weekend in the KZN Midlands. The real cherry on the top was the fact that the doors were unlocked and the keys were in the ignition. Someone really wanted to get rid of their 4×4 Hyundai!
Does anyone know someone who works at Hyundai? Would be great to get a response on this.
Shane Dryden is the 'Maven' at Ideate. The driving-force of Yuppiechef, Shane loves to write on advertising and innovation. He spots the non-obvious stuff behind the obvious, which seems obvious, but isn’t really that obvious (obviously). View more articles by Shane.
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milo
Jul 27th, 2007
Why don’t you take your complaint up with the NCB, they will take up the challenge of solving your problems with hyundai.
Cherryflava
Jul 27th, 2007
How bad – Jupiter is their agency.
I think we can relate with the service from Renault.
VE van Zyl
Aug 10th, 2007
I couldn’t agree more… Hyundai stinks! My wife’s Getz broke down and has been standing at the dealership for the past two weeks. Hyundai say that they cannot get parts. I say what about a courtesy car. They say “too bad, so sad” but their policy does not cover courtesy cars. If you want my advice, rather pay a bit more and get decent service from a company that cares about it’s customers AFTER they buy.
Nadir
Aug 17th, 2007
Hyundai service is the worst after service i have ever received . . . the product is good but South Africa Hyundai’s delivers a very poor after sales service, as long as they have your money they could care less, i sent my car for its first service at 15000 kms and it came back with parts falling of the engine. . .as i type this i am waiting in the service reception for nearly a hour with no assistance and i am unable to go to work . . . i like my car but due to the poor services delivered i am in the process of selling my atos. . .Thanks Hyundai for your crappy service. . .buy a BMW or MERC not Hyundai. as for the professional assistance number on 0800111994, LMAO, need not say more.
Richard
Sep 16th, 2007
You all have to much time to sit and complain to one another. why not do something constructive and find a dealer who does go the extra mile. Try Hyundai Cresta. rated the third best dealership for service and after sales.
Doug
Mar 3rd, 2008
When the wheel bearings fail after just 19,000Km and you get told that there is no warranty after 1 year it certainly does piss you off. Hyundai’s after sales service really does stink. Solution – dont buy the junk..
Michael
Apr 15th, 2008
Can’t believe this, I’ve got a Terracan for 2 years and my wife has a Tuscon for a year now and we’ve had nothing but great service and pleasure. Both cars haven’t given us any problems and are extremely reliable. Maybe you’ve had just a bad dealer! Write to their HQ so that they become aware.
obi p.o.
Jun 26th, 2008
The greatest regret of my life was buying the so called brand new hyundai tucson,a 200,000km used car would have been better,imagine,2nd month of using this car i was complaing ,now mileage 13507 and the car is going for engine work and the customer care center very insensitive.I am held hostage in pretoria because a bought a so called brand new car.The management must do something.A factory’s fault and I am suffering.I dont know how to travel with my 6wks old baby in a car that am not used to.Their warranty is so juicy in paper but in practice,it stinks.
obi p.o.
Jun 26th, 2008
I wish i could speak with the general manager or c.e.o hyundai south africa,who knows they might not be aware of what their clients are going through.The joy of buying a brand new car is defeated.Ideally,mistake could occur but the company must accept responsibility immediately.I should be entitled to the brand new car I paid for on 9th november 2007.There should be immediate replacement once a company discovers a fault.Please,anybody that cares should give me the contact numbers or email address of hyundai south africa general manager or C.E.O so that my problem will be solved because the customer care centre is too rigid for me.I will appreciate if they use thier good office to solve this problem and I am prepared to let the world know the outcome.
I rate
May 10th, 2010
Couldnt agree more, Hyundai is the worst dealership ever!!!! I personally would never recommend them, I bought a brand new I10 it isnt even 4 months old and the car won’t start and the windscreen wipers don’t work. I phoned this morning to have my car collected to be repaired, needless to say they still coming…and I’m stuck with no assistance of getting home!!! What kind of service does hyundai offer if any…please let me know if they do actually offer any service to their customers….
nothot
Jun 23rd, 2010
I agree 100% I am absolutely shocked with the treatment I received from Hyundai. I had a complaint about the servicing of my car (they didn’t replace my wipers as per my request, they merely cleaned it). I went back to Hyundai, upon my arrival I had to wait for ages for Andries Burger (the Service Manger I will have you know) to finish his PERSONAL CALL, without any acknowledgement of my arrival. After he finished his call, I was greeted with a ‘yes’ – not even an apology for making me wait. He was very unhelpful with my complaint and said that he wouldn’t go out of his way to help me since he didn’t make money out of the sale of the car (I bought my car in Cape Town and had in services in Hermanus). I was gob-smacked. I went home and decided to phone him to again state how unhappy I was with the service I received. When I got him on the phone and started explain my thoughts, he got furios, raised his voice and said ‘you can’t talk to me like that, I’m much older than you are (I’m 32) blah-blah’ and then proceeded to SLAM the phone down in my ear! Have you EVER!?! I reported him to Hyundai Head Offices – nothing’s happened since.Do not buy a Hyundai – BAD client service!Selling my car.
Uresh
Jul 24th, 2010
I dont advise anyone to buy any hyundai, i have had bad experiences with three branches. I have purchased an IX35 and because theres such a long waiting list , they treat you with the attitude “take it or leave it”. I was even told by John at centurion branch to take my business else where. I had to fork out R7000 for a car that had extras i didnt need.I paid unwilling becos i already waited 40 days so far. I really needed the side steps and bull bar , which i must now wait for, until i get more cash.I noticed the paint job was a bit strange from side view, but decided i’ll compare with another black IX35 when i see one,knowing that if i went to hyundai , they would say “it comes like that”. Now its a week old and had its first wash and upon comparing with other black cars at the car wash, my paint is rippled, my entire R274000 car !!!! Its weekend now so lets see what they have to say on monday. They are definately sacrifing quality to meet demands Customer service has the same dont care attitude as East rand, and I hear the SA CEO adds your name to a spam list when you email him. Does anyone know who i can contact
Paul
Dec 13th, 2010
I have experienced problems twice with Hyundai. The first one was never resolved even though I took my complaint to Hello Peter. I bought bushes for an Atoz and was told I would have it in three weeks. I finally received it after 2 weeks. The original mechanic diagnosed the problem incorrectly and nothing was actually wrong with the bushes. Tried returning it to Hyundai Cresta and was told that it was a bought out part and was non returnable. I was never told this at the beginning. How can it be a bought out part when it comes from their parts warehouse. Surely Hyundai are obligated to keep spares for all the vehicles that they manufacture. Its not like the part would never be sold again
Farhaad
Aug 18th, 2011
Hi
I agree I just tried calling the coustomer care line and they have advised me that the manager of the section will not take calls from any client unless the client has logged a complaint and the service desk is not able to resolve the matter. Apprantly the manager Cornie Theorn does not deal with client’s , or in this case does not have time for clients concerns’s. The level of service is so poor that when you call the help desk the voice prompt request you to go on line to log a complaint as opposed to speaking to an agent.
Sad that they calim to want to take over the market with this service I do see them doing that.
.Please,anybody that cares should give me the contact numbers or email address of hyundai south africa general manager or C.E.O so that my problem will be solved because the customer care centre is too rigid for me.I will appreciate if they
Brien Francis
Aug 19th, 2011
Customer care non existent. 10 Month old I30 2.0L broke down last Saturday and was towed to Amamzintoti Service centre yet was bought from Pinetown. Told First time fault in Sa and still cant fix yet i sit without a vehicle which I cant do my job without. They hardly get back to you or keep you informed about progress and dont ever expect to be able to get hold of someone in Senior Management. They never call back after leaving messages for management. I have a full maintenance plan and topped up the warranty yet it doesnt help as I sit without a vehicle. They just dont assist with loan vehicles. I had a Ford Focus before this and whenever there was an issue and had to go in I was given a vehicle everytime. Bad Move Buying a Hyundai in South Africa. Here is a part of there Ceo’s message on website
“We are not just a company that makes cars. Hyundai is a company that creates new possibilities. Our goal is not to become the biggest car company. Our goal is to become the most-loved car company and a trusted lifetime partner of our customers.”
Pity they cant live up to it.
Hopp's
Sep 14th, 2011
I have never hated anything more than I hate Hyundai at the moment, got Hyundai Getz that broke down “No Part” been waiting for a month and are half but I was promised 15 working days?????? No Loan car availble???? but the car is still under wanrranty. I would also NOT RECOMMEND a Hyundai to anyone, they just want your money and nothing more.
Nugent
Oct 30th, 2011
Plse don’t ever buy from Hyundai Milnerton in the Cape !!! They are the worst !!! Staff from Sales people to Dealer Principal are self serving and incompetent. They do NOT assume responsibilty and accountability for their mistakes – they cannot even spell a clients name correctly on the contract. Even the year model of the car that i purchased from them, was incorrect on the contract. They blamed this mistake on the bank, and refused to accept responsibility for their mistake. I will not leave this here!!! I want to speak to the CEO of Hyuandai SA !!!!!