Comments on: Web 2.0 and Business – Strange Bedfellows

By: Malcolm

Malcolm — Wed, 16 Jul 2008 18:22:11 +0000

I have a recording of a phonecall with iburst, where a key point of their service/accounts communications troubles is revealed .

Basically, their resellers get paid out on “contracts” , like cash for your 2 years’ business.

So they get all the money, and just have to fight (as they do very well) to ignore complaints, requests for cancellation, and even downgrades.

I’ve certainly suffered financially and conveniencewise over this!

Also there’s an issue with the connection being reset often, at iburst’s end of things, making large uploads basically impossible.

This last issue was revealed in the same, recent phonecall, and explains why, even using 2GB a month, I couldn’t get it to upload a files of 100MB. Hardly fair to mention this after over a year of complaints and innefective (technically speaking) service.

If you’re a Mac user, there’s a secret or two you may, as I did, pry out of them eventually. Makes your connection work pretty well for an hour or two in a row. Then, of course resets.

I won’t share that tip here because it’s far wiser to just get any other connection you can. Iburst looks good on it’s claims, though it’s recently been legally forced to remove some of those, but, it sure never did work as advertised!

By: Stan

Stan — Mon, 18 Feb 2008 04:37:30 +0000

I contacted I-Burst about the slow-down.
They asked me to download DrTCP.
This has not helped very much.

By: Ideate - Small Business in South Africa » The other side of service delivery

Wed, 17 Oct 2007 14:26:17 +0000

[...] about South Africa and service delivery. We discussed the stuff that had been posted on Ideate (iBurst, FNB) and he made some pertinent comments which I’ll share with you. I won’t go into [...]

By: Bryan

Bryan — Tue, 05 Jun 2007 13:19:25 +0000

my company lives on the web – we have adsl from telkom – the isp is telkom so we dont have diluted bandwidth BUT……. we use Iburst for backup when adsl goes down (and when it does, its VERY difficult to get telkom to respond) i bless iburst

By: Adii

Adii — Tue, 10 Apr 2007 22:17:07 +0000

I’m on ADSL and I must say I’ve been pretty satisfied with Telkom. They installed our line in November – after just a few days that we applied. Our problem has over been with our ISP (saol.com). We’re on uncapped Business ADSL (384kbs), because we share the connection among 7 students, who all want to download their daily dose of new series episodes…So capped was not an option. The problem however has been that our speeds just suddenly drops to 10% or even down completely, which is VERY frustrating when you have clients waiting for a finished job…

Our broadband problems are enough motivation for me to move abroad next year after my studies…Sheesh…

By: Aubrey

Aubrey — Tue, 10 Apr 2007 08:51:24 +0000

Please encourage as many people as you know to leave IBurst. That way, there will be less people hogging the tower that I use

Unfortunately I can’t leave IBurst The last time I applied for an ADSL line, it took 6 months. And I wasn’t even living in the wilderness eating locusts and honey at that time!

By: Lisa

Lisa — Tue, 10 Apr 2007 03:26:58 +0000

Vodacom 3G has been doing ok for me. We’ve had some trouble with the Fish Hoek tower but Kalk Bay’s been good. And, to their credit, the times it’s been bad, they’ve risen to the challenge!

By: Andrew

Andrew — Sun, 08 Apr 2007 18:17:52 +0000

I hear you Fred. We’ve applied for our Telkom ADSL as well. Apparently there is a 6 to 8 week delay for the technician to install, but there is a DIY option. We’re going to give that a bash. Telkom must be flooded with all the people running from iBurst!