Comments on: OUTsurance 24hr Assistance vs. Vodacom 147

By: Alissa

Alissa — Mon, 05 May 2008 21:00:53 +0000

Adult Games…

Window-Eyes, but there is a workaround.
…

By: Flavio

Flavio — Sun, 20 Jan 2008 10:23:35 +0000

real incest movies

Official Online Source for All Mississippi Rebels Athletics and Sports Information.

By: Renzo

Renzo — Sun, 20 Jan 2008 10:20:41 +0000

free incest erotic stories

News, scores, schedules and stats for tennis, boxing, cycling

By: qakarnext

qakarnext — Tue, 20 Nov 2007 15:17:36 +0000

C. Mindyexplained christina aguilera fakes to the first time getting the arcade.

By: Make a good house a GREAT home

Make a good house a GREAT home — Fri, 02 Mar 2007 10:57:09 +0000

OUTsurance proves themselves

OUTsurance vs. Vodacom. And the winner is? OUTsurance by a loooooooooong shot!

…

By: Karin

Karin — Tue, 27 Feb 2007 15:04:33 +0000

What you should do now (my own experience with blogging about darn good customer service and naming the good guys):

track the amount of traffic to this specific post and see if there is a lot of traffic coming in from one point/link (or server). If that happens, you know that the one who’s linking is proud to be a part of the company that is mentioned here: which indicates that customer service is embedded in the core value of that company.

If it doesn’t happen (also own experience) it’s a safe bet the received good customer service is a ‘one-off’ and really due to a person’s own values, not the companies values.

By: Henre

Henre — Tue, 27 Feb 2007 11:40:35 +0000

A general customer service revolution has embarked in South Africa people.

Vodacom, Telkom, Eskom, SARS (as per your latest article), please keep this up.

The problem isn’t with raising the bar. It’s keeping it there. Moreover, it’s continuously raising it. Constantly exceeding the expectations of clients is key.

It takes only two acts of superior customer service to write about these companies in public…indicative of our poor state of customer service.

By: thescott

thescott — Tue, 27 Feb 2007 11:31:21 +0000

There’s an alternative to having to stop on the roadside after a blow out – Runflat tyres!

Standard on 1 and 3 series BMW’s, but also available from various tyre manufacturers.

You should be able to go another 250km at 80km/h before needing to get it fixed.

Good to know what to expect from these roadside assistance guys.

By: Mike Perk

Mike Perk — Tue, 27 Feb 2007 09:18:00 +0000

This isn’t a personal attack on Fred, but 100kg has got to be a lower end estimate. Despite his efforts in the pool, Fred is still packing the pounds.

On the issue of good service, I’ve just got off the phone with Telkom who are sorting out a line to our new offices. I was dreading the call after hearing horror stories of automated voices and getting through to someone who can’t help and passes you to someone else, who happens to be the wrong person, etc, etc.

Anyway, with sleeves rolled up and a heavy dose of caffine inside me I called. Only to find arguably the best service I have had since I arrived in Cape Town a couple of weeks ago. The lady on the other end of the line was helpful, polite and understanding of my needs. She even called back within 10 minutes when trying to get my line set up faster than the date we had been allocated.

I don’t know if many people say it or whether I’ll come back and retract my statement when something goes wrong, but for me today, Telkom rocked as well.

By: Andrew

Andrew — Tue, 27 Feb 2007 08:42:28 +0000

I have just removed a comment that someone by the name of “ZA Poster” left on this post. It was a personal attack on Fred, and didn’t make for pleasant reading. I doubt that this person would ever say what he said to Fred’s face (particularly seeing as Fred is 6′4″ and 100kg), so I don’t believe it should be said anywhere.